Why doesn’t the portal log me off when I click on the log-off button?

Category: Login

Answer:

If you have installed a pop-up blocker on your Computer, deactivate it before you can successfully log off the portal. To do this, take the following steps:

1. Click on the “Tools” menu of Internet Explorer
2. Scroll down to “Pop-Up blocker” and click on “Turn off Pop-up blocker”

You can verify that the pop-up blocker is off by clicking on the “Tools” menu of Internet Explorer and scrolling down to “Pop-Up blocker”. The available option would now be “Turn on Pop-up blocker”.

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