Answer:
This scenario is called Transaction lock. Possible reasons for System lock (Transaction lock)
1.) Multiple Users: Where two separate Users with the same log-in details try to process the
same transaction at the same time
2.) Multiple Systems: When a User is not properly logged off on one system then tries to
access the same object (transaction) on another system
3.) Loss in Internet Connectivity: Thus when the User regains connectivity and tries to access
the object, he might get an error message
4.)Multiple Log-in on the same System: When a User logs in and attempts to log in on
another browser on the same system and tries to access the same object. To resolve, kindly do
any of the following:
1. You may wish to access the said Tender after 24hrs 2. Restart your system to clear recent
browser cookies
3.Send an email to Customer Support (customersupport@nipex.com.ng) to unlock your
transaction or 3.You can also call us on +234 1 4484360 Ext 0 / 08032850332
Answer:
To resolve Portal Error 404, log off the NipeX system and clear your cache.
To clear your cache, click on ‘Tools’ on the Internet Explorer menu bar, then click ‘Internet
Options’. The Internet Options box opens to the ‘General’ tab.
On the ‘General’ tab, in the ‘Temporary Internet files’ section, click the ‘Delete Files’ button.
This will delete the files that are currently stored on your cache.
If you still experience this problem, please contact the NipeX Customer Support Team:
Email: customersupport@nipex.com.ng
Phone: +234 1 4484360 / 08032850332
Answer:
If you encounter technical problems (such as failure of your internet connection) during a
Reverse Auction, please contact the NipeX Operations Department immediately as follows
Phone: +234 1 4484360 /08132054220,08169587773 In the interim, you can send a mail
containing the details of your bid(s) to the Buyer (Operator) to continue the bidding or
Reverse Auction process for your company.
Answer:
This scenario occurs when a suppliers submits his bid without uploading documents in attachment section of Notes and Attachments. To resolve this error supplier should upload documents in this section.
Answer:
This scenario occurs when a suppliers submits his bid without uploading documents in c
folder. To resolve this error supplier should ensure they have their technical bid uploaded in
the cfolder.