If I have problems during a Reverse Auction, what can I do?

Answer: If you encounter technical problems (such as failure of your internet connection) during a Reverse Auction, please contact the NipeX Operations Department immediately as follows Phone: +234 1 4484360 /08132054220,08169587773 In the interim, you can send a mail containing the details of your bid(s) to the Buyer (Operator) to continue the bidding or Reverse […]

How do I resolve “Portal Error 404”?

Answer: To resolve Portal Error 404, log off the NipeX system and clear your cache. To clear your cache, click on ‘Tools’ on the Internet Explorer menu bar, then click ‘Internet Options’. The Internet Options box opens to the ‘General’ tab. On the ‘General’ tab, in the ‘Temporary Internet files’ section, click the ‘Delete Files’ […]

How can I resolve a situation where by the system is showing “user A or B is already processing a bid for this bid invitation”?

Answer: This scenario is called Transaction lock. Possible reasons for System lock (Transaction lock) 1.) Multiple Users: Where two separate Users with the same log-in details try to process the same transaction at the same time 2.) Multiple Systems: When a User is not properly logged off on one system then tries to access the […]